Day 4 in Japan

Our last day in Tokyo! We got up early in the morning again because we wanted to see Ginza and part of Shinjuku before hearding to the airport. On the subway we experienced the crazy Tokyo rush hour everyone talks about. Usually people are really polite and cautious, but suddenly they were all pushing into the train like mad and it was really crowded. We walked along the main street in Ginza and took lots of nice pictures. As it was 10am in the morning it was really quiet there and it was very nice walking around.

Day 4 in Japan 1

me in Ginza

Day 4 in Japan 2

there were so many pretty blooming trees

Day 4 in Japan 3

Alan and me on Ginza

Day 4 in Japan 4

Nissan has a showroom there showing a Zero Emission concept car

Day 4 in Japan 5

we saw some cute delivery trucks

Day 4 in Japan 6

another cute promotion truck

 

Day 4 in Japan 7

Japanese bakery in Mitsukoshi

We found a really cute shop there called “Toypark“, many floors with toys, plushies and more. We took lots of pictures in the store:

Day 4 in Japan 8

store front of Toypark

Day 4 in Japan 9

they had a Hello Kitty robot

Day 4 in Japan 10

lots of Rilakkuma plush toys

Day 4 in Japan 11

me with a big Hello Kitty plushie

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lots of cute things

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Totoro plushies

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me with Nyanpire

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DIY toys to make cakes, cookies, sandwiches, candy and more

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they even had a big racing park, Fernando Alonso has been playing there before (they showed a pic of him playing)

Day 4 in Japan 17

me with a huge almost man-sized Nohohon

2 Responses to “Day 4 in Japan”

  • Pia says:

    kyaaaaaaaaaaaaaa~ it’s so kawaii…I want to go to Japan!! <3

  • Zerbini says:

    I agree on the Value Proposition and the end to end delivery which uasluly most of the organization try to work out however John let me tell you the end to end requires a very good back end Infrastructure, good salary to its employees who would then be motivated etc. in short giving and end to end experience an organization where all the functions are so well integrated with a simple SLA delight your customers -hs a cost attached to it!But here are my observations such type of experience is possible at all organizations selling products and services however with major cost cutting I am giving an example of organizations in India and high pressure to minimize staff resulting in low motivation level as front-line staff is overloaded, no back end integration as company bigwigs want cost to be as low as possible and top and bottom line is what is measured one can never even dream of getting basic services let alone good or great service experience!! Over the past 17 years with organizations in India & overseas, I have seen the change in Service Delivery with organizations turning from Great to Good to Poor/below Average service experience and sensitivity dropping quality of resources deployed at customer touch points dropping reason Cost Cut!!I would like to close by saying that I appreciate your article and also realize the vast difference in the service delivery and experience in certain organizations (not all) in certain countries but the key factor differentiating service delivery and experience is cost! Good service experience comes with cost attached with customers wanting good service experience and not willing to pay for it they would have to do with an average service experience however they may at times come across good service which would be a bonus!!

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